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Refund Policy

1. General Terms

All refunds are processed in the same currency and to the same account and/or credit card from which the original deposit was made.
If a client fails to provide the required bank details within five (5) working days, the company reserves the right to cancel the refund request.

For refunds via bank transfer, the client must submit an official document from their bank containing the following details:

  • IBAN / Account Number

  • SWIFT / BIC

  • Routing Number (if applicable)

  • Customer Name

  • Bank Name and Address
    The document must include the bank’s official stamp and logo.

2. Fees and Commissions

The company may charge a processing fee for both deposits to trading accounts and refunds to clients.
This includes costs associated with electronic transfers. Depending on the payment method, the fee will range from €25 to €50 per bank transfer, deducted directly from the transfer amount.

3. Submitting a Refund Request

Refund requests must be submitted exclusively via the company’s official website.
The company is not obliged to process requests submitted through any other channel (e.g., email, chat, or telephone).

4. Processing Timeline

Once a refund request has been received and the client has been fully verified, the company will transfer the requested amount (less any applicable fees) within seven (7) working days.
Refunds are processed only after confirming that all margin requirements defined by the company are met.

5. Right to Refuse a Refund

The company reserves the right to cancel a refund request at its discretion in the following cases:
a) The remaining balance after the refund would not be sufficient to maintain open trading positions.
b) The client has not completed verification (KYC) procedures and has failed to provide:

  • Proof of identity (ID or passport).

  • Proof of address.

  • Proof of payment (front copy of the card showing only the last 4 digits, expiry date, and cardholder name; back copy showing only the last 4 digits and signature).
    c) The client has not provided signed deposit statements for each transaction or bonus plan/agreement (where applicable).
    d) The client fails to provide all required documents within five (5) working days, after which the company may cancel the claim.

6. Exceptional Refunds

In exceptional cases, the company may issue a refund directly to the card used for the initial deposit if:
a) The client remains unverified for 14 working days following a card transaction.
b) The company determines that the transaction was conducted by a third party.
c) The client is found to be in violation of the Accepted Customer Agreement.

Note: The company does not charge any commission on refunds made directly to credit or debit cards.