Privacy Policy
At Novexia, we are fully committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you create a trading account or engage in trading activities through our platform.
We guarantee that your personal data will never be used for purposes other than those for which it was originally provided. To ensure maximum protection, we use advanced SSL encryption technology and work exclusively with service providers who comply with our privacy standards and maintain the highest level of reliability.
Your information will only be used in ways to which you have explicitly consented — both by us and by any third parties directly involved in providing the services you require (e.g., payment or money transfer services).
1. Collection of Personal Information
Providing online brokerage and trading services requires the collection of certain personal data. Information is collected during the following stages:
When creating a live or demo trading account.
When making deposits or withdrawals to and from your trading account.
The personal data collected may include:
Full name, date of birth, address, and email address.
Bank account or credit card information (for live trading accounts only).
Identification details (ID or passport number).
Proof of residence (e.g., utility bills or municipal tax receipts).
Financial details such as income, assets, and banking documentation.
All data is collected solely for legitimate business purposes and in compliance with applicable laws and regulations.
2. Use of Personal Information
The personal information we collect is used to:
Verify your identity and account details.
Open, manage, and maintain live or demo trading accounts.
Execute transactions such as deposits, withdrawals, and buy/sell orders.
Communicate with users via email or other channels.
Analyze trading activity and offer personalized services or promotions.
Ensure compliance with legal and regulatory obligations.
We may also assess a trader’s financial situation to recommend appropriate services and investment products.
3. Confidentiality Guarantee
We guarantee that personal information provided during registration or use of our services will never be disclosed to third parties without your explicit consent, except in cases where we are legally required to share such information with regulatory authorities (e.g., for anti-fraud or anti–money laundering purposes).
4. Methods of Data Collection
We collect personal data through several secure channels, including:
Online registration forms.
Uploaded verification documents.
Automated processes (such as IP address, browser type, and operating system).
Cookies (if allowed by your browser settings).
Emails, attachments, and phone or live chat conversations with our support team.
5. Sharing Information with Third Parties
We do not share personal information without your prior consent.
If a third party (such as a payment processor, bank, or accountant) is involved in providing services, we will inform you of their identity before any data sharing occurs.
In rare cases, we may be legally required to share certain information with authorized authorities to prevent fraud, money laundering, or other illegal activities.
6. Securing Personal Information
We implement advanced security measures to protect your data, including:
SSL encryption and firewall protection.
Strict access control—only authorized staff can access sensitive databases.
Password-protected accounts accessible only by verified users.
We do not store credit card details and do not process credit card payments directly — all such transactions are handled by certified payment providers.
7. Contact Us
If you have questions, concerns, or complaints regarding our Privacy Policy or the handling of your personal information, please contact our 24/7 customer support team via:
Live Chat
Email
Telephone
We are committed to addressing your inquiry promptly and transparently.